Policies General Service Policy · All transportation is private, pre-booked chauffeur service. No shared rides or on-demand pickups. · Service area includes the Houston Metro and extended counties (Harris, Fort Bend, Montgomery, Brazoria). Trips outside this area require confirmation and may include an out-of-area surcharge. · Vehicle type guaranteed: Chevrolet Tahoe (2026) or equivalent premium SUV. Wait Time & Grace Period · A 15-minute grace period is included for all pickups. · After the grace period, wait time is billed at $1.75 per minute. · If wait exceeds 30 minutes without client contact, the ride may be marked as a no-show (full fare applies). Vehicle Care & Conduct · Smoking of combustible cigarettes/cigars and possession of illegal substances are strictly prohibited in the vehicle. · Food or beverages other than water should be approved in advance. · Damage or spills requiring professional cleaning incur a $200 cleaning fee or actual repair cost if higher. · Clients are responsible for maintaining respectful behavior toward the chauffeur at all times. Safety & Compliance · Seat belts must be worn at all times. · Elevare Luxe chauffeurs are commercially insured, background-checked, and trained in defensive driving and client care. · The chauffeur reserves the right to refuse service if a passenger is unsafe, abusive, or under the influence in a way that endangers safety. Scheduling & Modifications · All bookings require advance scheduling via website, email, or phone. · Modifications (time, date, pickup location) are subject to availability and must be confirmed at least 2 hours prior to the trip. · If a change shortens the trip below the minimum service time (e.g., 3-hour charter), the original minimum charge still applies. Delays & Unforeseen Circumstances · Elevare Luxe is not liable for delays caused by weather, traffic, accidents, road closures, or circumstances beyond control. · In such cases, every reasonable effort will be made to communicate and minimize the delay or arrange alternative accommodations. Lost & Found · The company is not responsible for personal items left in the vehicle. · Items found will be held for 30 days and can be returned at the client’s expense or collected by appointment. Payment & Billing · Payment is due upon trip completion unless corporate billing terms are pre-approved. · Accepted forms: Credit/Debit, Zelle, or Invoice (no cash app/crypto payments). · 25% deposit required for long bookings or event charters. · Gratuity not included — recommended 18–20%. Cancellations & Refunds · >24 hours notice: Full refund of deposit. · <24 hours: 50% of total fare charged. · No-show: 100% of fare charged. · Deposits refunded only if canceled more than 24 hours prior to the scheduled trip. Preferred & Corporate Clients · Preferred client discount: 10% standard, up to 15% for volume or loyalty clients. · Discounts cannot be combined with promotional offers or packages. · Corporate contracts include monthly reporting, invoicing, and priority scheduling. Fuel & Peak Adjustments · Rates are based on average fuel cost ≤ $4.50/gal. · If fuel exceeds this threshold, a temporary surcharge of 5–10% may apply. · Peak event surcharge (+35%) and holiday surcharge (+25%) apply automatically on high-demand days. Confidentiality & Privacy · Elevare Luxe maintains strict confidentiality for all passengers. · No personal or trip information is shared, recorded, or disclosed outside company operations. · Dash cameras (if active) record only external road footage, not interior cabin. Liability & Insurance · Elevare Luxe maintains full commercial auto insurance coverage compliant with Texas law. · Liability for trip interruptions or delays is limited to the total cost of the affected service. · Company is not liable for missed flights or events due to causes beyond control